Privacy Policy

Last Updated: April 30, 2025

This Privacy Policy describes how HOKI VPET (the "Website," "we," "us," or "our") collects, uses, and shares information about you ("you" or "user") when you use our Website. By accessing or using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information from and about you:

  • Information You Provide Directly:

    • Contact Information: When you register an account, subscribe to our newsletter, contact us through forms, or otherwise communicate with us, we may collect your name, email address, phone number, and any other information you choose to provide.
    • Account Information: If you create an account, we may collect your username, password, and other profile details.
    • User Content: Any content you post, submit, or otherwise make available on our Website (e.g., comments, forum posts).
    • Transaction Information: If you make purchases through our Website, we may collect information necessary to process your transactions, such as your billing address and payment information (note: we may use third-party payment processors who will collect and store your payment details).
    • Communications: Records of your communications with us.

  • Information We Collect Automatically:

    • Log Data: Our servers automatically record certain information when you access or use our Website, including your IP address, browser type,operating system, referring URLs, device information, pages you visit, and the dates and times of your access.
    • Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve our Website and your experience. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features on our Website.
    • Analytics Information: We may use third-party analytics services (e.g., Google Analytics) to collect and analyze information about how users interact with our Website. This helps us understand usage patterns and improve our services.

2. How We Use Your Information

We may use your information for various purposes, including to:

  • Provide, operate, and improve our Website.
  • Personalize your experience on our Website.
  • Create and manage your account.
  • Communicate with you, including responding to your inquiries and providing customer support.
  • Send you newsletters, marketing communications, and promotional materials (where permitted by law and based on your preferences). You can opt-out of receiving these communications at any time.
  • Process transactions and fulfill orders.
  • Monitor and analyze Website usage and trends.
  • Detect, prevent, and address technical issues, security incidents, and fraud.
  • Enforce our Terms and Conditions.
  • Comply with applicable laws, regulations, and legal processes.
  • For any other purpose disclosed to you at the time we collect the information or with your consent.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our Website, conducting our business, or providing services to you (e.g., hosting, analytics, email marketing, payment processing). These service providers are contractually obligated to protect your information.
  • Business Transfers: If we are involved in a merger, acquisition, sale of assets, bankruptcy, or other corporate transaction, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal process (e.g., a subpoena, court order, or government request).
  • Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Affiliates: We may share your information with our affiliates for internal business purposes.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
  • Aggregated or Anonymized Data: We may share aggregated or anonymized information that does not directly identify you with third parties for various purposes, including analytics and marketing.

4. Your Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

  • Access: The right to request access to the personal information we hold about you.
  • Correction: The right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: The right to request the deletion of your personal information(subject to certain exceptions).
  • Opt-Out of Marketing Communications: The right to opt-out of receiving marketing emails and other promotional communications.
  • Do Not Track: Our Website does not currently respond to "Do Not Track" signals from your browser. However, you can adjust your browser settings to limit tracking.
  • California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to opt-out of the "sale" or "sharing" of your personal information (as defined under California law), and the right to limit the use and disclosure of your sensitive personal information. You also have the right to non-discrimination for exercising your CCPA/CPRA rights. To exercise these rights, please contact us using the information provided below.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by law.

7. Links to Other Websites

Our Website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.

8. Children's Privacy

Our Website is generally not intended for children under the age of 13 in which case we comply with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If you believe that we have collected personal information from a child under 13 without such consent, please contact us immediately, and we will take steps to delete the information.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Website after the posting of changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about these Terms, please contact us at: info@hokivpet.com